Hilliary TV FAQ’s

Can I get HilliaryTV?
HilliaryTV is an awesome service available to fiber Internet and cable customers with 10 Mbps or faster Internet.

How does HilliaryTV work?
HilliaryTV is a full featured, streaming TV app that you download and install on your favorite streaming media devices including Apple TV, Amazon Fire TV, and Android. You can access your subscription through the HilliaryTV app that runs on your streaming device.

What features are included?
HilliaryTV is packed with free features you’re going to love! Your subscription includes free HD and 50 hours of cloud DVR. You’ll also receive Replay TV and Restart TV and can pause and rewind live TV!

How do I sign up for HilliaryTV?
It’s easy to sign up for HilliaryTV. Simply call Hilliary Communications at 580-529-5000 or visit your local store.

How do I get my username and password?
If you are not currently a customer, call Hilliary Communications at 580-529-5000 or visit your local store to sign up and receive your username and password.

Can I get assistance with installation?
HilliaryTV is super easy to self-install as it’s an app you just add to your favorite streaming device. We also can provide set – top boxes for customers who do not have a streaming device. For support, you can call Hilliary Communications at 580-529-5000 or read our install FAQ questions for tips.

Which devices can I use to watch HilliaryTV?
HilliaryTV can be streamed on an Amazon Fire TV Stick, Apple TV and a set – top box provided by Hilliary Communications.

Can I get HilliaryTV if I don’t have fiber Internet?
Yes.

Does HilliaryTV have my local channels?
Yes. We carry all major national broadcast channels in all the areas we service.

How many Streams and hours of DVR recording do I get?
HilliaryTV includes 3 Streams to 3 different devices and 50 hours of Cloud DVR. For only $4.95 customers can add 4 extra streams and an additional 50 hours of DVR for $4.95. A minimum of 10 Mbps Internet is required. A faster speed may be needed if multiple streams will play at once.

How many devices can I watch on at the same time?
The number of devices you can watch on is the same as the number of streams available on your account. HilliaryTV includes 3 streams to 3 different devices. You may purchase 4 additional streams, for a total of 7 streams.  You can have 10 different devices on your account. If you need to log out of a device to utilize your stream on another device, navigate to the settings icon and log out. [CUSTOMIZE PER YOUR INDIVIDUAL PACKAGE AND PRICING.]

How do I access DVR recordings?
Bring up the menu with your device remote. (Instructions vary by device.) Navigate to the fourth icon from the left and select it. You will see your Recorded shows and Scheduled shows. You may also view how many hours of content are recorded and how many remain. 50 hours are included free. You may add 50 more hours for $4.95 a month.

How do I record shows?
Select the program you would like to record in the guide. The menu will give you several options including Play and Record. Navigate to Record and select it. If it is a series, you can select to record only this episode or all episodes. You may also then go back into the scheduled recording and edit the series to start or end later.

What is Restart TV?
Restart TV is a great option available with select programs and channels that lets you start the program you are on from the beginning, even if it’s half over! Never miss the beginning again! It is available with most channels. When you see a program you want to start over, select it and press play. Depending upon the device you are using, it will either have an option immediately to select Restart or after the program begins, a prompt will ask if you’d like to start from the beginning.

What is Replay TV?
Replay TV is an amazing feature that allows us to offer up to 7 days of previously aired programming and is available with most TV networks. Did you miss the big game yesterday? No problem! Just go backwards in the guide and watch it. Want to watch a movie that aired three days ago? That’s a breeze too! The possibilities are endless! To view available networks with Replay TV, click here. In your guide, to view recently aired programs, bring up the guide and then press left. A tab will appear. Select the Replay button. You can then view available content and watch it or record upcoming content.

Can you fast-forward shows in restart or replay mode?
The fast-forward feature is available when watching DVR recordings. It is not available when watching live TV, Restart TV or Replay TV.

Can I watch TV outside?
Absolutely! As long as your device is connected to your home wi-fi connection, you can watch it anywhere around your house!

How do I surf channels while watching a program?
Press up or down on your directional keys on your remote to change channels one at a time.

How do I access settings?
Press the remote button to bring up the guide. Navigate to the fourth icon from the left and select. Navigate to the icon on the top right and select. From settings, you can set up parental controls, manage user profiles, and sign out of the app.

Are parental controls available?
Yes, you can access parental controls in the settings. By enabling parental controls, a PIN is required to play content with TV-MA, R, or NC-17 ratings.

How can I use my smartphone as a remote?
You can utilize your smartphone or tablet as your device remote. To do so, go to the app store of your device. Download the remote-control app for your device. App names are Amazon Fire TV Remote, Apple TV Remote, and Android TV. Follow the individual instructions for the app.

How do I install the Hilliary TV app on my smartphone or tablet?
You may access the installation guide here. [If this question is used, Nex-Tech can customize this guide for your company].

What if a get an error that all streams are being used?
Simply go to one of the streaming devices that you have recently watched HilliaryTV on, go to Setting, and log out of the HilliaryTV app.  This will stop that stream.

Do HilliaryTV customers still have access to use TV Everywhere?
Yes! TV Everywhere works the same as it does for digital TV customers today. The process for creating and using an account is the same. If you already have a TV Everywhere account, your login information will remain the same. For new TV Everywhere subscribers, simply follow these steps.

How do I connect via Apple TV?
Click here to view our instruction manual or visit Apple TV Support.

How do I connect via Amazon Fire TV?
Click here to view our instruction manual or visit Amazon Fire TV Support.

How do I connect via Android TV?
Click here to view our instruction manual or visit Android TV Support.

How do I tell what version of Amazon Fire TV Stick I have?
Simply look at the bottom of the device, and look at the FCC ID, Version 1 is 2ABDU-0509. This version of Fire Stick TV will not work with Hilliary TV.

How do I add the HilliaryTV app with my smartphone or tablet?
Click here to view our instruction manual.

How do I contact support?
Call 580-529-5000.

What if I forgot my username/password?
You may call 580-529-5000 for assistance or visit hilliarytv.hillcom.net and click “Forgot Password”.